{"id":1519,"date":"2022-04-27T22:22:00","date_gmt":"2022-04-28T02:22:00","guid":{"rendered":"https:\/\/zayo1.burbledev.com\/?post_type=resources&#038;p=1519"},"modified":"2024-03-12T11:50:41","modified_gmt":"2024-03-12T15:50:41","slug":"how-network-providers-are-supporting-their-customers-part-3-self-service-access","status":"publish","type":"resources","link":"https:\/\/zayoustrans.burbledev.com\/fr\/resources\/how-network-providers-are-supporting-their-customers-part-3-self-service-access\/","title":{"rendered":"How Network Providers are Supporting Their Customers: Part 3"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><em>Self-Service Access<\/em><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Thanks for continuing to read our series on how network providers will innovate in 2022 to bring new capabilities to customers. We\u2019ve already covered network expansion and network-as-a-service capabilities in two earlier posts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this post, we\u2019re going to explore another critical set of capabilities customers demand: the need for cloud-like self-service provisioning.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Obviously simple is better than complicated. Though telecommunications has traditionally been a complex business full of manual intervention, where providers can, they\u2019ll give customers more direct control than ever before. The idea stems from the cloud experience, which gives customers a direct dashboard of provisioning, configuration, orchestration, command, and diagnostic features.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Inspired by this, fiber network providers are making efforts to improve the customer experience through hands-on, simplified experiences in 2022. The idea is to make network provisioning as easy as cloud provisioning, though there will still be manual intervention done for some services.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here\u2019s how network providers plan to roll this out:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. We\u2019ll see the launch and improvement of customer portals and dashboards<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This will give customers a better way to organize, procure, and manage their fiber networking in a single portal contributing to better agility, utilization, and cost controls. Organizations should expect a large set of capabilities in their customer portals, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Placing orders<\/li>\n\n\n\n<li>Identifying problems by service and\/or location<\/li>\n\n\n\n<li>View details of services: understanding utilization or performance much more quickly than before<\/li>\n\n\n\n<li>Setting alerts for utilization and performance<\/li>\n\n\n\n<li>Better handling of repair tickets and scheduled maintenance<\/li>\n\n\n\n<li>Conduct utilization analysis over time<\/li>\n\n\n\n<li>Improved abilities to plan for circuit upgrades, configuration changes, and scaling.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2. We\u2019ll also see more and more product bundles<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">As cloud providers already know, organizations often purchase a set of related services together. As they\u2019ve learned which sets are most common, cloud providers offer bundles at a discounted price. Network providers will do more of this, enabling services on every port but not billing for them until the customer chooses a bundle. This approach cuts down on provider-side manual intervention and accelerates time to value for customers.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. API Integrations\u2026<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u2026will be another key area of opportunity for network providers to deliver a differentiated, outcome-driven service. As we discussed in our second post, making the network more programmatic is a key part of supporting organizational agility and consistency. Whether you\u2019re building on existing APIs for quoting and ordering or making plans to leverage emerging APIs for cross-connection and service delivery, provider efforts to build and enhance APIs will make a difference as organizations seek to treat fiber infrastructure as code.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">All the fiber providers will push in these areas, bringing innovation after innovation to market, and Zayo is no exception. Whether you\u2019re leveraging our\u00a0<a href=\"http:\/\/tranzact.zayoustrans.burbledev.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Tranzact customer portal<\/a>, taking advantage of our\u00a0<a href=\"\/solutions\/zayo-enterprise\/sia-svn\/\">discounted bundles<\/a>, or building on the robust features of our APIs, we\u2019re here to power your success and will continue to do more as we continue to grow and innovate in 2022.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the next post, we\u2019ll be talking about the edge, and whether network providers fit in. Stay tuned!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In Part 3 of this series, we explore how fiber network providers are making efforts to improve the customer experience through hands-on, simplified experiences in 2022.<\/p>\n","protected":false},"featured_media":1520,"template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","resource-post-excerpt":"In Part 3 of this series, we explore how fiber network providers are making efforts to improve the customer experience through hands-on, simplified experiences in 2022.","footnotes":""},"resource-topics":[],"displayed":[],"resources-categories":[44],"industry":[20],"services-amp-solutions":[31,33],"class_list":["post-1519","resources","type-resources","status-publish","has-post-thumbnail","hentry","resources-categories-blog","industry-carrier","services-amp-solutions-fiber-transport-services","services-amp-solutions-network-connectivity"],"acf":[],"_links":{"self":[{"href":"https:\/\/zayoustrans.burbledev.com\/fr\/wp-json\/wp\/v2\/resources\/1519","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zayoustrans.burbledev.com\/fr\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/zayoustrans.burbledev.com\/fr\/wp-json\/wp\/v2\/types\/resources"}],"version-history":[{"count":0,"href":"https:\/\/zayoustrans.burbledev.com\/fr\/wp-json\/wp\/v2\/resources\/1519\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zayoustrans.burbledev.com\/fr\/wp-json\/wp\/v2\/media\/1520"}],"wp:attachment":[{"href":"https:\/\/zayoustrans.burbledev.com\/fr\/wp-json\/wp\/v2\/media?parent=1519"}],"wp:term":[{"taxonomy":"resource-topics","embeddable":true,"href":"https:\/\/zayoustrans.burbledev.com\/fr\/wp-json\/wp\/v2\/resource-topics?post=1519"},{"taxonomy":"displayed","embeddable":true,"href":"https:\/\/zayoustrans.burbledev.com\/fr\/wp-json\/wp\/v2\/displayed?post=1519"},{"taxonomy":"resources-categories","embeddable":true,"href":"https:\/\/zayoustrans.burbledev.com\/fr\/wp-json\/wp\/v2\/resources-categories?post=1519"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/zayoustrans.burbledev.com\/fr\/wp-json\/wp\/v2\/industry?post=1519"},{"taxonomy":"services-amp-solutions","embeddable":true,"href":"https:\/\/zayoustrans.burbledev.com\/fr\/wp-json\/wp\/v2\/services-amp-solutions?post=1519"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}