{"id":13178,"date":"2025-03-27T09:00:00","date_gmt":"2025-03-27T15:00:00","guid":{"rendered":"https:\/\/zayo.zayowebservers.com\/?post_type=resources&#038;p=13178"},"modified":"2025-10-27T12:18:19","modified_gmt":"2025-10-27T18:18:19","slug":"zayo-managed-services-continuous-support-for-continuous-connectivity","status":"publish","type":"resources","link":"https:\/\/zayoustrans.burbledev.com\/fr\/resources\/zayo-managed-services-continuous-support-for-continuous-connectivity\/","title":{"rendered":"Zayo Managed Services: Continuous Support for Continuous Connectivity"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">IT teams face growing pressure to ensure seamless, reliable connectivity while managing networks from edge to cloud. Adding communications and security solutions can complicate operations, and poor visibility or integration can lead to costly inefficiencies. With higher stakes and minimal room for error, maintaining secure, high-performing networks is more critical than ever.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, a competitive and seamless network requires expertise, efficiency, and reliability. The complexities of modern networks make expertise \u2013 extending far beyond the initial network deployment \u2013 essential.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As digital transformation accelerates, several key trends are reshaping the enterprise landscape, making it difficult to reach <em>network nirvana<\/em>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>The rising need for <\/strong><a href=\"https:\/\/zayoustrans.burbledev.com\/resources\/what-is-edge-networking\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>edge connectivity<\/strong><\/a><strong>: <\/strong>With an increase in Internet of Things (IoT) devices and real-time data processing, bringing your network closer to the edge is essential. However, managing complex networks from the edge to the core to the cloud creates significant challenges in network security, latency, and scalability.<\/li>\n\n\n\n<li><strong>Increasing cyber threats: <\/strong>Cybersecurity is a growing concern. With attacks becoming more frequent and sophisticated, obsolete \u201cfortress-like\u201d security measures you put in place a decade ago aren\u2019t protecting you inside and out.<\/li>\n\n\n\n<li><strong>Emerging technologies outpacing IT capabilities and systems: <\/strong>Limited IT capabilities and outdated systems are standing in the way of innovation and the delivery of critical services. Your network should be a driving force behind your mission \u2013 not a limitation.&nbsp;<\/li>\n\n\n\n<li><strong>Shift to hybrid and multi-cloud environments: <\/strong>As businesses continue to move toward hybrid and multi-cloud environments, network management complexity increases. Ensuring seamless connectivity, security, communication, and performance across multiple environments requires advanced planning, visibility, and expertise that many in-house teams lack.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">As these trends continue to make you rethink your network strategy, you\u2019re likely facing a critical decision: Should you face digital transformation alone, or should you partner with a managed service provider (MSP)?<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><strong>So You\u2019re Thinking of Doing It Yourself (DIY)?<\/strong><\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">While the idea of a DIY approach may offer perceived cost savings and control, the reality often tells a different story. As networks\u2014especially at the edge\u2014become more complex you must consider:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Do I have the right expertise in-house? <\/strong>True digital transformation requires specialized knowledge. Without this knowledge, you risk network misconfigurations, managing network vendors, and lacking the expertise to address complex issues. This often leads to costly disruptions and prolonged network downtime.<\/li>\n\n\n\n<li><strong>Is my security posture vulnerable?<\/strong> As cyber threats grow in sophistication, securing your network inside and out becomes daunting. For example, <a href=\"https:\/\/zayoustrans.burbledev.com\/resources\/a-guide-to-secure-access-service-edge-sase\/\" target=\"_blank\" rel=\"noreferrer noopener\">secure access service edge (SASE)<\/a> is a necessity for modern networks. However, implementing and managing a SASE solution demands expertise to secure distributed devices. Without specialized support, you leave yourself vulnerable, resulting in data breaches and compliance issues.<\/li>\n\n\n\n<li><strong>Do I have the resources to focus on network operations? <\/strong>A successful network doesn\u2019t end with a satisfactory deployment. Continuous monitoring, proactive management, and quick resolution of issues are crucial to maintaining network performance and reliability. Your internal team may be overwhelmed by the ongoing demands of network management, leading to inefficiencies and increased data risk.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Network Expertise Matters<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Having the right resources, ensuring a strong security posture, and managing modern networks require expertise. Security, efficiency, and reliability are not just nice-to-haves\u2014they are necessities for maintaining a distributed network ecosystem. A strategic partnership with an MSP can fill the gaps, providing the support required to maintain your network.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By partnering with an MSP, you can:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Optimize IT costs. <\/strong>Managed services can reduce IT expenses by 25-45% while improving operational efficiency by 45-65%. <strong>&nbsp;<\/strong><\/li>\n\n\n\n<li><strong>Increase network reliability and reduce IT risk. <\/strong>Lower the potential for costly downtime by handing the management of your network to experts trained to keep things running optimally and securely.&nbsp;<\/li>\n\n\n\n<li><strong>Leave network management to the experts<\/strong>, freeing up your internal IT resources to focus on your mission.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The question remains: Why wouldn\u2019t you employ an MSP? They\u2019re not taking over your team\u2014MSPs provide a support system so your technology and network teams can focus on business-critical priorities.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What Makes Zayo Managed Services Different<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">While there are several options for managed service providers to help you deploy, manage, and maintain your edge networks, no two MSPs provide the same level of service. So how does Zayo\u2019s unique approach to managed services benefit our customers?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/go.zayoustrans.burbledev.com\/2025_Managed_Solutions_Overview\" target=\"_blank\" rel=\"noreferrer noopener\">Zayo\u2019s approach to managed services<\/a> is tailored to help businesses overcome these challenges with a strategic partnership. Here\u2019s what you\u2019ll notice when you work with Zayo Managed Services:\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>A customer-first approach: <\/strong>Zayo works closely with organizations to design tailored network, security, and voice solutions that align with their goals and infrastructure needs.\u00a0<\/li>\n\n\n\n<li><strong>Highly qualified expert support: <\/strong>Zayo\u2019s team holds extensive certifications, including CCIE, CWNE, JNCIP, NSE, AWS, and PMP. Our expertise has earned us recognition by Channel Partners as the #2 globally ranked managed service provider on the 2025 MSP 501 list.\u00a0\u00a0<\/li>\n\n\n\n<li><strong>Flexible management models: <\/strong>Whether you need full-service management, co-managed, or full takeover solutions, Zayo offers the right level of support. \u201cWe cater the amount of co-management we provide,\u201d shares Michael McKerley, SVP of Managed Services at Zayo.<\/li>\n\n\n\n<li><strong>Proactive, AI-driven monitoring: <\/strong>With advanced analytics and automation, Zayo identifies and resolves issues before they impact operations. \u201cWe\u2019re investing significantly in AIOps to automate responses across our customers\u2019 networks,\u201d McKerley explains.<\/li>\n\n\n\n<li><strong>A partner at the forefront of network and technology evolution: <\/strong>Zayo finds ways to bring new technology forward to you in easy-to-use and easy-to-integrate ways as network demands evolve. We relentlessly vet vendors and technology providers and harness AI to run our services smarter for you and help you run your business smarter. \u201cOur approach ensures we provide the best solutions without bias,\u201d adds McKerley, ensuring businesses receive the right carrier and vendor technology for their needs.<\/li>\n\n\n\n<li><strong>Services built on extensive expertise: <\/strong>Zayo Managed Services is built on extensive, long-standing partnerships with industry-leading vendors and established, specialized teams in edge and voice solutions to 6,000+ customers in more than 60 countries.&nbsp;<\/li>\n\n\n\n<li><strong>Solutions as unique as your business: <\/strong>Unlike traditional \u201cone-size-fits-all\u201d solutions, Zayo builds network solutions with the right architecture, technology, security, and communications tailored to your needs. \u201cOur vendor-agnostic approach ensures we\u2019re not tied down to any specific manufacturer,\u201d says McKerley, \u201cWe provide the best solutions without bias \u2013 a feat not commonly found among many MSPs.\u201d<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Here\u2019s a closer look at how Zayo\u2019s features compare to other managed service providers:&nbsp;<br><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Feature<\/strong><\/td><td><strong>Zayo Supports<\/strong><\/td><td><strong>Other Managed Service Providers<\/strong><\/td><\/tr><tr><td>Design and deployment of network services<\/td><td>\u2705<\/td><td>\u2705<\/td><\/tr><tr><td>Onsite facility assessment (space, power, and cabling needs)<\/td><td>\u2705<\/td><td>\u274c<\/td><\/tr><tr><td>Customized network, voice, and security design<\/td><td>\u2705<\/td><td>\u274c<\/td><\/tr><tr><td>Implementation<\/td><td>\u2705<\/td><td>\u26a0\ufe0f (often customer-managed)&nbsp;<\/td><\/tr><tr><td>Capacity optimization<\/td><td>\u2705<\/td><td>\u2705<\/td><\/tr><tr><td>Network management<\/td><td>\u2705<\/td><td>\u2705<\/td><\/tr><tr><td>24x7x365 access to Service Assurance<\/td><td>\u2705<\/td><td>\u274c<\/td><\/tr><tr><td>Break\/fix and adjustments&nbsp;<\/td><td>\u2705<\/td><td>\u26a0\ufe0f (limited and varies by MSP)<\/td><\/tr><tr><td>AI-driven monitoring and troubleshooting&nbsp;<\/td><td>\u2705<\/td><td>\u274c<\/td><\/tr><tr><td>Proactive repairs and data built on client insight<\/td><td>\u2705<\/td><td>\u26a0\ufe0f (limited and varies by MSP)<\/td><\/tr><tr><td>Advanced reporting via data usage, client and hardware insights, AI-driven analysis, and application tracking<\/td><td>\u2705<\/td><td>\u274c<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">What Is It Like to Be a Zayo Managed Services Customer?&nbsp;<\/h2>\n\n\n\n<div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0;position:relative;\"><div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%;\"><iframe loading=\"lazy\" src=\"https:\/\/fast.wistia.net\/embed\/iframe\/mjjmzidcnb?web_component=true&#038;seo=false\" title=\"zayo_2023_#3 Video\" allow=\"autoplay; fullscreen\" allowtransparency=\"true\" frameborder=\"0\" scrolling=\"no\" class=\"wistia_embed\" name=\"wistia_embed\" width=\"100%\" height=\"100%\"><\/iframe><\/div><\/div>\n<script src=\"https:\/\/fast.wistia.net\/player.js\" async><\/script>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">You\u2019ve signed the dotted line, and it\u2019s time to make sure you get the most out of your network. What\u2019s next?<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Kick-off and design:<\/strong> First, we kick off every customer relationship by listening. Zayo\u2019s solution engineers, project managers, and customer success teams collaborate to build a tailored network strategy. Kameron Coleman, Managed Services Program Manager at Zayo, notes, \u201cDon\u2019t try to be everything; let us support you.\u201d We see ourselves as much more than just a provider to your organization \u2013 we\u2019re a partner.<\/li>\n\n\n\n<li><strong>Deployment and support:<\/strong> Customers gain dedicated service assurance teams that proactively manage potential disruptions, minimizing downtime. As Service Assurance Director Norman Bates says, \u201cWe build partnerships. This philosophy drives everything we do, ensuring proactive support is always there.\u201d<\/li>\n\n\n\n<li><strong>Ongoing optimization:<\/strong> 24\/7 proactive monitoring and correlated insights ensure continuous network performance and security with tools like <a href=\"https:\/\/go.zayoustrans.burbledev.com\/2024_zInsights_Features\" target=\"_blank\" rel=\"noreferrer noopener\">zInsights<\/a>.<\/li>\n\n\n\n<li><strong>Long-term partnership:<\/strong> Zayo becomes an extension of your team, offering ongoing improvements and strategic guidance.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Our Proof Lies in our Practice:<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When a national carrier abruptly shut down its 3G network, Zayo stepped in to replace and deploy LTE-compatible solutions, restoring service without disruption. \u201cThis responsiveness defines Zayo,\u201d says Adam Harvey, Senior Customer Success Manager.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In another case, a customer\u2019s existing security solution failed to integrate with their network. Zayo\u2019s team worked closely to identify and deploy a better alternative. \u201cZayo delivers solutions that work,\u201d states Anthony DiLiegro, Senior Manager of Service Assurance.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Reaching <em>Network Nirvana<\/em>: Management as a Strategic Asset<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">As your organization continues to digitally transform, the need for effective network management will only grow. Advanced technologies like AI, machine learning, and real-time data analytics will play an increasingly important role in predicting and preventing network issues before they occur. For enterprises, the choice will be to partner with those who understand these technologies, but can implement them effectively in the network to create strategic assets that drive business growth.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">It\u2019s Time to Decide What\u2019s Next for Your Network<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The decision to manage your network in-house or partner with an MSP is not just about immediate cost reduction or control; it\u2019s about ensuring long-term efficiency, security, and reliability. With Zayo\u2019s deep expertise and proactive management approach, your network can evolve from a functional necessity into a powerful enabler of your business strategy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Today, Zayo offers <a href=\"https:\/\/zayoustrans.burbledev.com\/services\/managed-edge\/\" target=\"_blank\" rel=\"noreferrer noopener\">Managed Edge<\/a> and <a href=\"https:\/\/zayoustrans.burbledev.com\/services\/voice-collaboration\/\" target=\"_blank\" rel=\"noreferrer noopener\">Managed Communications<\/a> as part of our managed services portfolio, with plans to expand our managed services offerings with Managed Connectivity and Security solutions in the near future.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zayo\u2019s Managed Edge portfolio of services includes <a href=\"https:\/\/zayoustrans.burbledev.com\/services\/lan\/\" target=\"_blank\" rel=\"noreferrer noopener\">Managed LAN,<\/a> <a href=\"https:\/\/zayoustrans.burbledev.com\/services\/managed-edge\/sd-wan\/\" target=\"_blank\" rel=\"noreferrer noopener\">Managed SD-WAN<\/a>, and <a href=\"https:\/\/zayoustrans.burbledev.com\/services\/managed-edge\/sase\/\" target=\"_blank\" rel=\"noreferrer noopener\">Managed SASE<\/a>. With Managed LAN, you can seamlessly deliver high-performance, secure, and scalable Internet connectivity across your organization with expert support. Managed SD-WAN optimizes your network architecture for peak performance and streamlined operations. Managed SASE unifies network and security functions for improved security and uninterrupted connectivity.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our Managed Communications suite includes <a href=\"https:\/\/zayoustrans.burbledev.com\/services\/voice-collaboration\/zayo-uc\/\" target=\"_blank\" rel=\"noreferrer noopener\">Zayo UC+<\/a>, <a href=\"https:\/\/zayoustrans.burbledev.com\/services\/voice-collaboration\/zayo-voice\/\" target=\"_blank\" rel=\"noreferrer noopener\">Zayo Voice<\/a>, and <a href=\"https:\/\/zayoustrans.burbledev.com\/services\/voice-collaboration\/sip-trunking\/\" target=\"_blank\" rel=\"noreferrer noopener\">Managed SIP Trunking<\/a>. Zayo UC+ is a cloud-based UCaaS solution with RingCentral that offers video, chat, and fax in a single, easy-to-use platform. Zayo Voice is a cloud-based VoIP solution that seamlessly replaces aging phone systems. Using Zayo SIP Trunking, customers can connect to the global phone network.&nbsp;<br><\/p>\n","protected":false},"excerpt":{"rendered":"<p>IT teams face growing pressure to ensure seamless, reliable connectivity while managing networks from edge to cloud. Adding communications and security solutions can complicate operations, and poor visibility or integration can lead to costly inefficiencies. With higher stakes and minimal room for error, maintaining secure, high-performing networks is more critical than ever. However, a competitive [&hellip;]<\/p>\n","protected":false},"featured_media":13183,"template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"3970,4003,3981,11967,3982,4022","_relevanssi_noindex_reason":"","resource-post-excerpt":"Should you undergo network transformation alone or work with a managed service provider (MSP)? This blog will help guide you to the option that's right for you. 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