{"id":12582,"date":"2024-09-09T07:00:00","date_gmt":"2024-09-09T13:00:00","guid":{"rendered":"https:\/\/zayo.zayowebservers.com\/?post_type=resources&p=12582"},"modified":"2024-12-30T16:05:16","modified_gmt":"2024-12-30T23:05:16","slug":"your-good-enough-phone-system-isnt","status":"publish","type":"resources","link":"https:\/\/zayoustrans.burbledev.com\/fr\/resources\/your-good-enough-phone-system-isnt\/","title":{"rendered":"Your \u201cGood Enough\u201d Phone System\u2026 Isn\u2019t."},"content":{"rendered":"\n

UCaaS Can Make a Real Difference<\/h2>\n\n\n\n

You\u2019ve been putting it off for a long time, thinking that your aging or on-prem phone system is doing well enough.<\/p>\n\n\n\n

And most of the time it may very well work well enough. But every so often you\u2019ll need to pull together multiple people, using different devices, on a single call – and it\u2019s\u2026 harder than it should be. Every so often your PBX goes down, and your IT team spends days trying to find and fix the problem. <\/p>\n\n\n\n

It\u2019s the classic death by a thousand cuts. And it\u2019s in this \u201ceveryday\u201d where UCaaS shines.<\/strong> UCaaS is \u201cunified communications as a service\u201d \u2013 expanding communications to include messaging, video, fax, whiteboard, and yes, voice too. From project meetings to client presentations, reliable and robust virtual connectivity is critical for your success.\u00a0<\/p>\n\n\n\n

Here’s a look at a typical day at a typical enterprise, and how UCaaS helps erase one annoyance after another. First, the annoyances:<\/p>\n\n\n\n

A Day in the Life of a Software Firm without UCaaS<\/h3>\n\n\n\n

8:00 AM – Morning Stand-Up<\/strong><\/h4>\n\n\n\n

(sound familiar?)<\/strong><\/p>\n\n\n

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Jane, the lead developer, jump-starts her morning with a virtual stand-up meeting that includes her coding team and two contractors. She fumbles<\/strong> in her attempts to connect with the entire team – they\u2019re using different communication platforms and are having connectivity issues<\/strong>. Since not all information reaches everyone on her team, she sends out emails, hoping that everyone comes away with the same message from this disjointed communication<\/strong>. <\/p>\n\n\n\n

10:30 AM – Sprint Planning<\/strong><\/h4>\n\n\n\n

(sound familiar?)<\/strong><\/p>\n\n\n

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Ancient conference tools usually work, but today they disrupt <\/strong>sprint planning. Participants struggle to understand each other through audio cut-outs, and video freezes<\/strong>. Once again, just to make sure, Jane sends follow-up emails<\/strong> and makes additional calls to (re)communicate crucial project details.<\/p>\n\n\n\n

12:00 PM – Code Deployment<\/strong><\/h4>\n\n\n\n

(sound familiar?)<\/strong><\/p>\n\n\n

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While some team members are aware of a bug in the code, not all are. And since there\u2019s no centralized communication platform, coding becomes confused<\/strong>, and resolving this feels like a heavy lift<\/strong>. <\/p>\n\n\n\n

2:00 PM – Client Demo<\/strong><\/h4>\n\n\n\n

(sound familiar?)<\/strong><\/p>\n\n\n

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Alex, the sales manager, is trying to access the project data for a customer demo, but he needs to swivel-chair the data<\/strong> because his company uses too many incompatible systems. Meanwhile, he has missed a call from the client and shows up unprepared<\/strong>. <\/p>\n\n\n\n

4:00 PM – Task Management and Resource Allocation<\/strong><\/h4>\n\n\n\n

(sound familiar?)<\/strong><\/p>\n\n\n

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The operations team struggles with multiple systems, and the project\u2019s milestones aren\u2019t consistently updated everywhere. This leads to unnecessary work, manual coordination<\/strong>, inconsistent data, duplicated efforts<\/strong>, and reduced productivity.<\/p>\n\n\n\n

5:30 PM – Day End Review<\/strong><\/h4>\n\n\n\n

(sound familiar?)<\/strong><\/p>\n\n\n

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Jane spends additional hours manually compiling her report<\/strong>, as data is scattered across different systems. She doesn\u2019t have real-time insights, so she doesn\u2019t really know where the project stands with any accuracy, and certainly cannot proactively lead her team<\/strong>. <\/p>\n\n\n\n

The Solution: Unified Communications <\/h2>\n\n\n\n

It\u2019s not easy to quantify the multitude of improvements that result from a fully unified communications platform. We do know that when your company\u2019s voice, video, chat, SMS, contact center, and third-party applications are all integrated into a single platform (and are augmented by AI capabilities) \u2013 the manual, clunky, and frustrating experience described above is suddenly seamless. That\u2019s the beauty of UCaaS. Let\u2019s look at it:<\/p>\n\n\n\n

8:00 AM – Morning Stand-Up with UCaaS<\/strong><\/h4>\n\n\n
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Since a strong UCaaS system integrates different platforms (and, ideally, a Tier 1 Internet backbone), Jane\u2019s stand-up meeting experiences zero latency<\/strong>, and any connectivity issues vanish. She uses this integrated UCaaS platform to share updates on software development sprints with her team. Everyone is aligned.<\/p>\n\n\n\n

10:30 AM – Sprint Planning with UCaaS<\/strong><\/h4>\n\n\n
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Jane conducts sprint planning with a UCaaS video conferencing feature. When video, messaging, and screen sharing are synthesized into a single solution, everyone – in-house and remote team members alike \u2013 can participate actively<\/strong>. Plus – no follow-up emails are needed because they whiteboarded the project\u2019s next steps right there in the videoconference. They\u2019ve just enhanced the project\u2019s outcomes.<\/p>\n\n\n\n

12:00 PM – Code Deployment with UCaaS<\/strong><\/h4>\n\n\n
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Real-time full-team messaging in UCaaS allows the firm to coordinate an immediate fix to an unexpected coding bug. They efficiently coordinate resources, engage developers, and push notifications to alert the entire team. They speedily debug the software and avert a potential failure<\/strong>.<\/p>\n\n\n\n

2:00 PM – Client Demo with UCaaS<\/strong><\/h4>\n\n\n
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Alex uses the integrated UCaaS mobile app to access project updates. Further, when his client calls, it gets through so he knows exactly what the client expects<\/strong> from his demo. He\u2019s always connected, both in the office and at the client’s location. Alex\u2019s client knows he\u2019s connected and important.<\/p>\n\n\n

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4:00 PM – Task Management and Resource Allocation with UCaaS<\/strong><\/h4>\n\n<\/div>\n\n
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The operations team uses a UCaaS solution to manage tasks and allocate resources efficiently. And they have their choice of communication channels. UCaaS\u2019s omni-channel communication<\/strong> allows the operations team to coordinate and update status via chat, phone, or SMS. It\u2019s all immediately seen by the entire team, so they can collaborate easily.<\/p>\n\n\n\n

5:30 PM – Day End Review with UCaaS<\/strong><\/h4>\n\n\n
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Jane reviews the day’s work with UCaaS’s AI-powered analytics and reporting tools. She understands the project\u2019s status. She can easily identify<\/strong> areas for improvement, manage the data, and strategically plan for tomorrow.

<\/p>\n\n\n\n

Zayo\u2019s UC+ With RingCentral – Partners that Pack a Punch<\/h2>\n\n\n
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When you find a communications partner that combines the most flexible management options, the largest feature set, and the most intelligent AI integrations, you\u2019ve found a gem! Zayo found a partner in RingCentral, and we\u2019re so pleased to offer our customers a fully unified experience with our Zayo UC+ offering.<\/p>\n\n\n\n

When we studied what our customers were solving for, we saw some common elements:<\/p>\n\n\n\n