{"id":1060,"date":"2023-01-03T20:51:00","date_gmt":"2023-01-04T01:51:00","guid":{"rendered":"https:\/\/zayo1.burbledev.com\/?post_type=resources&#038;p=1060"},"modified":"2024-06-28T19:59:07","modified_gmt":"2024-06-29T01:59:07","slug":"our-journey-to-exceed-customer-expectations","status":"publish","type":"resources","link":"https:\/\/zayoustrans.burbledev.com\/fr\/resources\/our-journey-to-exceed-customer-expectations\/","title":{"rendered":"Looking Back at a Milestone Year: Our Journey to Exceed Customer Expectations with our Service"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">As we look ahead to 2023, it\u2019s important to take the time to reflect on a year of investment at Zayo and, most importantly, what these investments mean for our customers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe are on a mission to provide our customers with an exceptional experience and connect what\u2019s next for their businesses,\u201d said&nbsp;<a href=\"\/company-leadership\/steve-smith\/\">Steve Smith, CEO of Zayo<\/a>. \u201cOur team has made significant progress this past year to make this possible, from making Zayo\u2019s largest network investment to date to multiple strategic acquisitions. The growth and advancements made to our&nbsp;<a href=\"\/network\/\">network<\/a>&nbsp;quality, service delivery, and overall customer experience were made possible by our team\u2019s commitment to continue listening to and prioritizing our customers\u2019 feedback. Zayo will continue to invest, expand and advance its network and solution capabilities to ensure we remain ahead of our customers\u2019 needs now and in the future.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Let\u2019s take a look back at 2022\u2019s biggest milestones.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Investments in infrastructure<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In 2022, our customers have been faced with tight supply chains, reduced IT budgets, and continued pressure to digitally transform. Over the past year, Zayo made a substantial&nbsp;<a href=\"\/newsroom\/zayo-announces-unprecedented-network-expansion-and-400g-upgrade-enabling-network-diversity-resiliency-and-future-readiness-enhances-customer-experience\/\">$250 million investment in our global infrastructure<\/a>&nbsp;\u2013 the largest network expansion in our company\u2019s&nbsp;<a href=\"\/resources\/celebrating-15-years-of-zayo\/\">15-year history<\/a>&nbsp;\u2013 to address these new customer challenges.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This investment includes long-haul&nbsp;<a href=\"\/resources\/a-guide-to-dark-fiber\/\">dark fiber<\/a>&nbsp;builds and 400G&nbsp;<a href=\"\/services\/fiber-transport\/wavelengths\/\">Wavelengths<\/a>&nbsp;upgrades to fortify and grow our network. This means that even more dark fiber capacity is available to our customers in even more areas of North America and beyond. Our customers now have access to capacity on four new long-haul dark fiber routes, one overbuilt long-haul dark fiber route, and 24 routes upgraded to&nbsp;<a href=\"\/resources\/empowering-whats-next-with-400g-wavelengths\/\">400G capacity<\/a>. This will give our customers the bandwidth needed to innovate and build what\u2019s next with more bandwidth on our expansive network.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In addition, we\u2019ve continued to invest in our <a href=\"https:\/\/zayoustrans.burbledev.com\/services\/global-low-latency-network\/\" target=\"_blank\" rel=\"noreferrer noopener\">global\u00a0low-latency network<\/a>\u00a0which connects key commercial and financial exchanges in major markets \u2013 a significant priority for global enterprise and financial services customers. This investment includes the\u00a0<a href=\"\/newsroom\/zayo-unleashes-the-power-of-zeus\/\">launch of our Zeus subsea cable<\/a>\u00a0connecting the financial powerhouse of London, UK with mainland Europe plus three new low-latency routes connecting financial exchanges in Frankfurt, Zurich, and Bergamo, a\u00a0<a href=\"\/newsroom\/zayo-unveils-latest-series-of-infrastructure-expansions\/\">subsea route connecting the U.S. and Tokyo<\/a>, and low-latency routes\u00a0<a href=\"\/newsroom\/zayo-expands-fiber-footprint-for-diverse-high-bandwidth-connectivity-in-latin-americas-financial-hub-of-so-paulo\/\">connecting to the US to the growing financial hub of S\u00e3o Paulo, Brazil<\/a>. These investments will encourage continued global growth and connection for our customers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To meet existing and anticipated customer demand, we are working on additional network expansions and updates which are set for completion in 2023 and beyond.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"gb-container gb-container-c7862c2c\">\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"646\" height=\"419\" src=\"https:\/\/zayoustrans.burbledev.com\/wp-content\/uploads\/expanding-portfolio.png\" alt=\"\" class=\"wp-image-1062\" title=\"\" srcset=\"https:\/\/zayoustrans.burbledev.com\/wp-content\/uploads\/expanding-portfolio.png 646w, https:\/\/zayoustrans.burbledev.com\/wp-content\/uploads\/expanding-portfolio-480x311.png 480w, https:\/\/zayoustrans.burbledev.com\/wp-content\/uploads\/expanding-portfolio-640x415.png 640w\" sizes=\"auto, (max-width: 646px) 100vw, 646px\" \/><\/figure>\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h2 class=\"wp-block-heading\">Expanding our portfolio<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We have also been rounding out our capabilities to better serve the new digital ecosystem. This included two strategic acquisitions of&nbsp;<a href=\"https:\/\/www.businesswire.com\/news\/home\/20220112005207\/en\/Zayo-Group-Strengthens-Edge-and-SD-WAN-Leadership-with-Acquisition-of-QOS-Networks\" target=\"_blank\" rel=\"noopener\">QOS Networks<\/a>&nbsp;and&nbsp;<a href=\"https:\/\/www.businesswire.com\/news\/home\/20220602005282\/en\/\" target=\"_blank\" rel=\"noreferrer noopener\">Education Networks of America (ENA)<\/a>&nbsp;plus the reintegration of parts of the previously-acquired Allstream business.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zayo\u2019s&nbsp;<a href=\"\/newsroom\/zayo-launches-comprehensive-portfolio-of-edge-network-solutions\/\">Edge Network Solutions portfolio<\/a>, unveiled in 2022, represents a culmination of QOS Networks\u2019 award-winning edge networking solutions with Zayo\u2019s market-leading fiber network. This new offering helps enterprise customers enhance the user experience from end-user to cloud enabling better network performance, security, and reliability.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With our acquisition of ENA, education, library, community healthcare, and public sector customers will have the power of Zayo\u2019s best-in-class fiber network and robust E-Rate practice, combined with ENA\u2019s managed services approach and innovative technology solutions to deliver tremendous value and industry-leading customer experience. Now more than ever before education and public sector organizations depend on high-performance, secure networking capabilities to continue operations and educate the next generation of leaders.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Finally, the reintegration of parts of the Allstream business means that we\u2019re able to further expand voice and collaboration solutions to mid-sized enterprise customers across North America. We will have more to share on these offerings in the new year.<\/p>\n<\/div>\n<\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">&#8220;We are on a mission to provide our customers with an exceptional experience and connect what\u2019s next for their businesses.&#8221;<\/p>\n<\/blockquote>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"1200\" src=\"https:\/\/zayoustrans.burbledev.com\/wp-content\/uploads\/Stratus-Award-2022_Image.png\" alt=\"\" class=\"wp-image-1063\" title=\"\" srcset=\"https:\/\/zayoustrans.burbledev.com\/wp-content\/uploads\/Stratus-Award-2022_Image.png 900w, https:\/\/zayoustrans.burbledev.com\/wp-content\/uploads\/Stratus-Award-2022_Image-720x960.png 720w, https:\/\/zayoustrans.burbledev.com\/wp-content\/uploads\/Stratus-Award-2022_Image-768x1024.png 768w, https:\/\/zayoustrans.burbledev.com\/wp-content\/uploads\/Stratus-Award-2022_Image-480x640.png 480w, https:\/\/zayoustrans.burbledev.com\/wp-content\/uploads\/Stratus-Award-2022_Image-640x853.png 640w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h2 class=\"wp-block-heading\">Industry and customer success acknowledgment<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our team was proud to receive acknowledgment in the industry in 2022. This included awards from&nbsp;<a href=\"https:\/\/globeeawards.com\/information-technology\/winners\/\" target=\"_blank\" rel=\"noreferrer noopener\">Globee Information Technology Awards for Women in IT<\/a>, a&nbsp;<a href=\"\/resources\/zayo-earns-placement-on-channel-futures-2022-msp-501-list\/\" target=\"_blank\" rel=\"noreferrer noopener\">2022 Channel Futures MSP 501 Award<\/a>, the Stratus Award for Top Managed Service Provider in Cloud Computing, and the Data Breakthrough Award for Cloud Enablement Solution of the Year.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We also received recognition for our work in customer service, a core commitment to our customers. This includes a&nbsp;<a href=\"\/newsroom\/zayo-customer-pac-12-wins-idc-future-of-digital-infrastructure-north-america-award\/\" target=\"_blank\" rel=\"noreferrer noopener\">2022 IDC Future Digital Infrastructure Award<\/a>&nbsp;recognizing the Pac-12 and Zayo network partnership. This award acknowledges our leadership in using digital infrastructure to drive business transformation, engage customers and employees, and accelerate business innovation. We\u2019re excited to continue building upon our customer relationships in 2023.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At the helm of this significant period of growth and transformation, and commitment to building a strong culture and community, Zayo CEO Steve Smith was also recognized one of the Denver area\u2019s&nbsp;<a href=\"https:\/\/hostingjournalist.com\/zayo-ceo-steve-smith-most-admired-ceo-2022-honoree-denver-business-journal\/\" target=\"_blank\" rel=\"noreferrer noopener\">most admired CEOs in the Denver Business Journal<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Executive appointments and initiatives<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As the digital infrastructure market continues to grow, Zayo has invested in building its institutional knowledge and leadership team to ensure we can deliver the solutions our customers need to drive their business. We bolstered our leadership team in 2022 with the executive appointments of&nbsp;<a href=\"https:\/\/www.businesswire.com\/news\/home\/20220106005107\/en\/Zayo-Group-Appoints-Lynn-D.-Tinney-as-SVP-Channels-and-Partnerships\" target=\"_blank\" rel=\"noreferrer noopener\">Lynn D. Tinney as Senior Vice President of Channels and Partnerships<\/a>&nbsp;and&nbsp;<a href=\"https:\/\/www.businesswire.com\/news\/home\/20220920005328\/en\/\" target=\"_blank\" rel=\"noreferrer noopener\">Bill Long as Chief Product Officer<\/a>. Lynn\u2019s appointment marks the growth of our channel business and a reaffirmed commitment to our valued partners.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Under Lynn\u2019s leadership, we hosted our&nbsp;<a href=\"\/resources\/the-zayo-ship-is-turning-to-partner\/\" target=\"_blank\" rel=\"noreferrer noopener\">first-ever partner advisory board meeting<\/a>&nbsp;from which we gathered the feedback needed to shape our continued initiatives for the channel. Bill\u2019s extensive digital infrastructure expertise will be essential as we continue to drive growth and build on its momentum from 2022.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As part of our company\u2019s continued dedication to providing a top-tier customer experience, we have also invested in restructuring the service delivery team and processes under the leadership of service delivery expert&nbsp;<a href=\"\/company-leadership\/bryan-fleming\/\" target=\"_blank\" rel=\"noreferrer noopener\">Bryan Fleming<\/a>. The process changes implemented in 2022 will contribute to faster, more effective, and better-quality customer outcomes by increasing gross installs and on-time performance. So far, the team has seen an 18% year-over-year increase in gross installs and a 16% increase in on-time performance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Other key appointments that support Zayo\u2019s goals of delivering an exceptional customer experience and future-ready network infrastructure include: Jim Campbell, SVP of Solutions Architecture; DJ Leckwold, SVP of Global Customer Success; Troy Lupe, SVP of Field Operations; David Vanhoose, VP of IT Infrastrucuture and Service Management.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">&#8220;Our strategy remains hyperfocused on improving our operational excellence to deliver the high-performing connectivity and solutions our customers.&#8221;<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Stay tuned for what\u2019s in store in 2023<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">After a monumental year, we\u2019re excited to continue delivering value to our clients and exceeding customer expectations in 2023.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cAs we look back on our growth in 2022, and the past 15 years of Zayo as a whole, we are confident that we have the assets and the expertise in place to drive our business to the next level,\u201d said Andres Irlando, President of Zayo. \u201cLooking ahead to 2023, our strategy remains hyperfocused on improving our operational excellence to deliver the high-performing connectivity and solutions our customers need to accelerate their digital transformation journey.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Let&#8217;s take a look back at our 2022 milestones and how we plan to accelerate our capabilities for our customers in 2023.<\/p>\n","protected":false},"featured_media":1061,"template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"3961,1654,3988,3970,1686,3922","_relevanssi_noindex_reason":"","resource-post-excerpt":"Let's take a look back at our 2022 milestones and how we plan to accelerate our capabilities for our customers in 2023.","footnotes":""},"resource-topics":[],"displayed":[],"resources-categories":[44],"industry":[],"services-amp-solutions":[34],"class_list":["post-1060","resources","type-resources","status-publish","has-post-thumbnail","hentry","resources-categories-blog","services-amp-solutions-solutions"],"acf":[],"_links":{"self":[{"href":"https:\/\/zayoustrans.burbledev.com\/fr\/wp-json\/wp\/v2\/resources\/1060","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zayoustrans.burbledev.com\/fr\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/zayoustrans.burbledev.com\/fr\/wp-json\/wp\/v2\/types\/resources"}],"version-history":[{"count":0,"href":"https:\/\/zayoustrans.burbledev.com\/fr\/wp-json\/wp\/v2\/resources\/1060\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zayoustrans.burbledev.com\/fr\/wp-json\/wp\/v2\/media\/1061"}],"wp:attachment":[{"href":"https:\/\/zayoustrans.burbledev.com\/fr\/wp-json\/wp\/v2\/media?parent=1060"}],"wp:term":[{"taxonomy":"resource-topics","embeddable":true,"href":"https:\/\/zayoustrans.burbledev.com\/fr\/wp-json\/wp\/v2\/resource-topics?post=1060"},{"taxonomy":"displayed","embeddable":true,"href":"https:\/\/zayoustrans.burbledev.com\/fr\/wp-json\/wp\/v2\/displayed?post=1060"},{"taxonomy":"resources-categories","embeddable":true,"href":"https:\/\/zayoustrans.burbledev.com\/fr\/wp-json\/wp\/v2\/resources-categories?post=1060"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/zayoustrans.burbledev.com\/fr\/wp-json\/wp\/v2\/industry?post=1060"},{"taxonomy":"services-amp-solutions","embeddable":true,"href":"https:\/\/zayoustrans.burbledev.com\/fr\/wp-json\/wp\/v2\/services-amp-solutions?post=1060"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}