{"id":1335,"date":"2022-08-11T17:16:00","date_gmt":"2022-08-11T21:16:00","guid":{"rendered":"https:\/\/zayo1.burbledev.com\/?post_type=resources&p=1335"},"modified":"2024-05-09T13:27:58","modified_gmt":"2024-05-09T19:27:58","slug":"customer-success-profile-louis-musher","status":"publish","type":"resources","link":"https:\/\/zayoustrans.burbledev.com\/es\/resources\/customer-success-profile-louis-musher\/","title":{"rendered":"Customer Success Profile – Louis Musher"},"content":{"rendered":"
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Even after 12 years of experience, Louis Musher is hesitant to call himself a client relations expert. \u201cEvery day is so different,\u201d he explains, \u201cwith new people to talk to and new problems to solve.\u201d He brings this pragmatic humility to the Strategic Customer Success team by being patient and putting the customer\u2019s needs first.<\/p>\n\n\n\n

Musher sees his role as a bridge between the brand promise and the customer experience. He wants his team to work as inside advocates for the customer. Often that advocacy translates to Musher simply overseeing customer service journeys through the normal process. \u201cAs long as I feel the teams helping the customer aren\u2019t having to take any unnecessary extra steps, we\u2019re in a good place,\u201d he says. But when necessary, he intervenes. Taking the role of inside advocate can mean becoming a customer\u2019s single point of contact, coordinating between different departments within Zayo, or sometimes just sending a timely status update to let the customer know their issue hasn\u2019t been forgotten. Success to Musher is a customer who has \u201can effortless interaction with Zayo.\u201d They find the team or resource within Zayo that they need and start working towards a solution.<\/p>\n\n<\/div><\/div>\n<\/div>\n\n\n

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“..An effortless interaction with Zayo…”<\/p>\n<\/blockquote>\n\n\n\n

\u201cWe work with experienced telecom customers,\u201d Louis points out. \u201cThey know what it takes to solve the problems we solve. It\u2019s good when they see our teams working, see tangible evidence of the dedicated resources that Zayo is investing in them. But when everything is working right, they just know that they asked for something and they got it.\u201d<\/p>\n\n\n\n

Louis has coined his own term to guide positive client outcomes: \u201cI like to use the term customer happiness. We all know if we\u2019re happy or not. Success can be measured in data points. It can be measured objectively, subjectively, but happiness is happiness.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

Musher sees his role as a bridge between the brand promise and the customer experience. Read his customer success profile.<\/p>\n","protected":false},"featured_media":1179,"template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"4018,3959,4015,3666,2814,1671","_relevanssi_noindex_reason":"","resource-post-excerpt":"Musher sees his role as a bridge between the brand promise and the customer experience. Read his customer success profile.","footnotes":""},"resource-topics":[],"displayed":[],"resources-categories":[43],"industry":[],"services-amp-solutions":[],"class_list":["post-1335","resources","type-resources","status-publish","has-post-thumbnail","hentry","resources-categories-case-study"],"acf":[],"_links":{"self":[{"href":"https:\/\/zayoustrans.burbledev.com\/es\/wp-json\/wp\/v2\/resources\/1335","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zayoustrans.burbledev.com\/es\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/zayoustrans.burbledev.com\/es\/wp-json\/wp\/v2\/types\/resources"}],"version-history":[{"count":0,"href":"https:\/\/zayoustrans.burbledev.com\/es\/wp-json\/wp\/v2\/resources\/1335\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zayoustrans.burbledev.com\/es\/wp-json\/wp\/v2\/media\/1179"}],"wp:attachment":[{"href":"https:\/\/zayoustrans.burbledev.com\/es\/wp-json\/wp\/v2\/media?parent=1335"}],"wp:term":[{"taxonomy":"resource-topics","embeddable":true,"href":"https:\/\/zayoustrans.burbledev.com\/es\/wp-json\/wp\/v2\/resource-topics?post=1335"},{"taxonomy":"displayed","embeddable":true,"href":"https:\/\/zayoustrans.burbledev.com\/es\/wp-json\/wp\/v2\/displayed?post=1335"},{"taxonomy":"resources-categories","embeddable":true,"href":"https:\/\/zayoustrans.burbledev.com\/es\/wp-json\/wp\/v2\/resources-categories?post=1335"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/zayoustrans.burbledev.com\/es\/wp-json\/wp\/v2\/industry?post=1335"},{"taxonomy":"services-amp-solutions","embeddable":true,"href":"https:\/\/zayoustrans.burbledev.com\/es\/wp-json\/wp\/v2\/services-amp-solutions?post=1335"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}